ChatX User Agreement and Privacy Policy
Effective Date: August 2, 2025
Welcome to ChatX! The ChatX User Agreement and Privacy Policy (hereinafter referred to as the “Agreement”) is a legal agreement between you and ChatX (hereinafter referred to as the “Company” or “we,” “us,” or “our”) regarding the download, installation, and use of the “ChatX” software (hereinafter referred to as the “Software”). This Agreement outlines your rights and obligations with the Company and explains how we collect, use, store, and protect your personal information. Please read and fully understand this Agreement before using the Software. If you do not agree with any terms of this Agreement, please do not use the Software.
1. Acceptance and Effect of the Agreement
Acceptance of the Agreement: By registering, logging in, or using the Software, you confirm that you have read, understood, and agree to be bound by this Agreement, including all its terms and any updates made from time to time. If you have any objections to this Agreement, please immediately cease using the Software.
Effect of the Agreement: This Agreement takes legal effect between you and the Company upon your acceptance. Your continued use of the Software signifies your full agreement and acceptance of all terms of this Agreement.
Updates to the Agreement: We may update this Agreement from time to time due to business needs or legal requirements. Updated versions of the Agreement will be notified to you via the Software, website announcements, or email and will take effect upon publication. Your continued use of the Software constitutes your agreement to the updated Agreement.
2. User Registration and Use
Registration Process: Upon completing the registration steps as prompted by the Software, you become a registered ChatX user. You must provide true, accurate, and complete personal information (e.g., username, password, email address) and are responsible for securely maintaining your account and password.
Account Security: You are responsible for all activities under your registered account, including but not limited to any content you upload, import, or transmit and any consequences arising therefrom. You must ensure the security of your account to prevent unauthorized access. Any losses due to account leakage or improper use are your sole responsibility.
Personalized Services: We may provide personalized information services based on your needs, including but not limited to translation functions, cross-platform communication, and data backup and recovery.
User Responsibility: You are responsible for evaluating the content and actions within the Software and bear any associated risks. The Company is not liable for any losses resulting from your actions.
3. Legality and Authenticity of User Information
Information Requirements: Any information you provide or publish on ChatX (including but not limited to personal information, chat records, and files) must be true, legal, and valid. You are solely responsible for the authenticity, legality, and validity of such information.
Legal Responsibility: Any legal liabilities arising from the information you provide or publish are your sole responsibility and are not related to the Company. The Company does not endorse or take any position on the content published by users and bears no responsibility for such content.
Handling Violations: If the information you provide or publish is untrue, illegal, or violates this Agreement, the Company reserves the right to suspend or terminate your use of the Software and may require you to provide compliant materials. For any disputes arising from suspension or termination of services, the Company will promptly address complaints and review them based on relevant information.
4. Information Collection and Use
To provide translation, cross-platform communication, data backup, and recovery functions, we need to collect and process your personal information. Below is a detailed explanation of our information collection and use policies:
4.1 Information Collected
Registration Information: When registering a ChatX account, we collect basic information such as your username, password, and email address to provide our services.
Social Media Account Information: The Software supports integration with over 20 mainstream social media platforms (including but not limited to Telegram, WhatsApp, Facebook, Twitter, Instagram, etc.). If you choose to log in using any supported social media account, we will collect basic information related to your social media account (e.g., user ID, username, follower lists, contact lists) to enable account association and recovery functions.
Communication Data: To facilitate cross-platform communication and account recovery, we may collect your chat records, sent files, images, contact lists, and follower lists.
Device Information and Log Data: To optimize the user experience, we collect information such as your device model, operating system version, IP address, browser type, and log data generated during your use of the Software.
Geolocation Information: If you consent, we may collect your location information to provide personalized recommendations or customized features.
Other Information: Additional data necessary for account recovery or service optimization.
4.2 Consent for Data Collection
Consent Mechanism: When you register a ChatX account or log in to the Software for the first time, we will use a checkbox (checked by default) to ask for your consent to collect and process your information, including social media account information (e.g., follower lists, contact lists) for purposes such as account recovery.
Default Checked: The checkbox is checked by default, indicating your consent to the collection and upload of relevant information. If you uncheck the box, you will be unable to complete registration or log in to the Software, as this may affect our ability to provide core functions (e.g., account recovery).
Clear Notification: The checkbox will be accompanied by a clear explanation of the purpose and scope of data collection to ensure your full understanding.
Withdrawal of Consent: After registration or login, you may change your consent status at any time via the Software’s settings page. If you withdraw consent, we will cease further collection and upload of your information, but previously collected information may be retained for a reasonable period as required by applicable laws. Please note that withdrawing consent may prevent you from using some or all of the Software’s functions.
Data Minimization: We collect only the minimum information necessary to achieve the intended purposes and ensure its use aligns with your authorization.
4.3 Purposes of Information Use
Service Provision: To enable translation, cross-platform communication, data backup, and recovery functions, particularly to assist you in recovering contacts or data if your account is banned.
Product Optimization: To analyze user behavior and feedback to improve the Software’s performance and user experience.
Customer Support: To assist you in resolving issues encountered while using the Software.
Marketing: With your consent, we may use your contact information to send product updates or promotional information. You may opt out of such communications at any time.
Legal Compliance: To use your information as required by applicable laws or government requests to protect our legitimate interests.
5. Information Storage and Security
Data Storage: Your personal information will be stored in data centers compliant with local laws, for a period not exceeding the time necessary to fulfill the collection purposes or as required by applicable laws.
Data Encryption: We use advanced encryption technologies (e.g., AES-256) to encrypt your communication data, ensuring security during transmission and storage.
Access Control: We implement strict access controls for our employees, allowing only authorized personnel to access your data, with all access operations logged and audited.
Security Audits: We regularly review and upgrade our security systems to ensure the highest standards of data security.
Data Retention and Deletion: After you cease using the Software, unless you actively request data deletion, we will retain your personal data for a reasonable period to meet service and compliance needs. You may contact us at any time to request data deletion.
6. Information Sharing and Cross-Border Transfer
No Sale of Data: We commit not to sell your personal information to any third party.
Sharing Circumstances: We will not share your information with third parties except in the following cases:
User Consent: With your consent obtained via the checkbox during registration or login.
Legal Requirements: As required by applicable laws or government authorities.
Partners: To provide certain functions (e.g., social media integration), we may share necessary information with partners, ensuring they comply with this Agreement’s privacy protection standards.
Business Transfers: In the event of a company reorganization, merger, or sale, your information may be transferred to relevant parties, who will continue to comply with this Agreement.
Cross-Border Data Transfer: Your information may be processed outside your country/region. We will take reasonable measures (e.g., standard contractual clauses) to ensure data security and compliance with applicable laws.
7. User Rights
You have the following rights regarding your personal information:
Right to Access: You may view the information we have collected about you at any time.
Right to Correction: You may request corrections to inaccurate information.
Right to Deletion: Within the scope permitted by applicable laws, you may request the deletion of your information.
Right to Data Review: You may view and copy your chat records, follower lists, and personal profile through interfaces provided by the Software.
Right to Withdraw Consent: You may withdraw consent for data collection and upload at any time via the settings page (though this may prevent you from using the Software).
Right to Opt-Out: You may opt out of marketing communications at any time.
To exercise these rights, please contact us through the “Contact Us” function in the Software or via the contact details below.
8. Prevention of Illegal Use and Prohibited Behaviors
To protect users and public interests and prevent criminls from using the Software for illegal activities, we strictly prohibit the following behaviors and take corresponding measures:
Prohibited Behaviors: You may not use the Software to engage in any activities that violate applicable laws, including but not limited to:
Opposing fundamental principles established by the constitution, endangering national security, or disclosing state secrets.
Inciting ethnic hatred, undermining national unity, or promoting violence or terrorism.
Disseminating obscene, pornographic, gambling, or fraudulent information.
Infringing on the legitimate rights of others (e.g., privacy rights, intellectual property rights).
Engaging in any form of criminal activity, including but not limited to online fraud, money laundering, illegal transactions, or malicious dissemination of false information.
Monitoring and Enforcement: We reserve the right to monitor user behavior and content through technical means (e.g., behavior analysis, IP tracking) and manual reviews to identify and prevent illegal activities. If suspected illegal behavior is detected, we will:
Suspend or terminate the user’s access to the Software.
Remove illegal content.
Cooperate with law enforcement investigations and provide relevant information as required by law.
User Responsibility: You are solely responsible for your actions using the Software, and any legal consequences arising from illegal use are your sole responsibility. The Company bears no liability for such consequences.
Anti-Crime Measures: We will continuously optimize technical measures to identify potential criminal activities (e.g., abnormal logins, high-frequency operations, malicious bulk registrations) and reserve the right to report any suspected illegal activities to law enforcement authorities.
9. Third-Party Service Integration
Third-Party Services: The Software supports integration with over 20 mainstream social media platforms (e.g., Telegram, WhatsApp, Facebook, Twitter, Instagram, etc.). Data processing by third-party services is governed by their respective privacy policies, for which we are not responsible.
Review Standards: We will rigorously review the privacy policies of third-party services to ensure compliance with this Agreement and take measures to protect your data security.
10. Protection of Minors
The Software’s services are not intended for individuals under 18 years of age. Minors must use the Software under the supervision of a legal guardian.
If we discover that information from minors has been collected without guardian consent, we will promptly delete such data.
11. Service Fees and Advertisements
Fees: Certain functions may incur service fees, with specific rates subject to announcements by your local telecommunications operator. You are responsible for such fees.
Advertisements: The Software may include advertisements from us or our partners. You agree to receive advertisements while using the Software. Any disputes with third-party advertisers must be resolved between you and the third party, and the Company bears no liability.
12. Service Changes and Termination
We reserve the right to change, suspend, restrict, terminate, or revoke all or part of the services provided by the Software at any time without prior notice due to business needs.
If a user violates this Agreement or applicable laws and regulations, we have the right to suspend or terminate the provision of services to you.
13. Notification Methods
You must provide true and valid contact information (e.g., email address, phone number) and update it promptly upon changes.
The Company will send notifications via the contact information you provide, and notifications are deemed delivered upon sending. For physical notifications, delivery is deemed completed on the fifth calendar day after mailing.
14. Intellectual Property Statement
All intellectual property rights in the Software and related services, including technology, programs, and content, belong to the Company.
Without the Company’s written consent, you may not copy, modify, distribute, or publicly publish any content derived from the Software.
15. Contact Us
If you have any questions about this Agreement or our services, please contact us via:
Telegram Support: @ChatX788
Email: [email protected]
Customer Support: Through the “Contact Us” function within the Software
By registering or using the Software, you confirm that you have read, understood, and agree to all terms of this Agreement.
