ChatX Letter of Commitment to Protect Customer Rights

Dear Valued Customer:

Thank you for choosing ChatX. We are committed to providing you with high-quality cross-language communication services. To safeguard your legitimate rights, we solemnly promise the following:

1. Data Security and Privacy Protection

We value user data security, adopting advanced encryption and rigorous security measures to protect your chat history and personal information. We promise not to sell your data to third parties, and we only use it within legal bounds. We regularly review and upgrade our security systems to ensure data safety is always at its highest standard.

2. Continuous Product Optimization

We continuously improve our product features to offer you a more stable and efficient cross-language communication experience. Your suggestions and feedback are vital for our product optimization. We will release updates regularly to fix known issues and introduce new features to meet your evolving needs.

3. High-Quality Customer Service

We are committed to providing professional and friendly customer service. If you encounter any problems or concerns while using ChatX, you can always contact our customer support team. We will do our best to answer questions and solve problems. We will also host online events and training courses from time to time to help you better understand and utilize our product.

4. Transparent Pricing Policy

We follow fairness and impartiality, implementing transparent pricing. We promise not to arbitrarily increase prices or charge extra fees without your knowledge. We will clearly state the service price and charging standards before you purchase or renew, ensuring you are fully aware of the costs.

5. Refund Policy

If you are dissatisfied with our service, you may request a refund within the stipulated period after purchase. We will handle your request as per our refund policy. We will provide flexible solutions based on the actual situation, ensuring your rights are well protected.

6. User Rights Protection

We will respect and protect user rights in accordance with relevant laws and regulations, maintaining a positive online environment. If you find any infringement of your rights, please let us know, and we will actively cooperate with investigations. We also regularly monitor user behavior to ensure interactions and communications on the platform are in compliance with laws and regulations.

7. Product Quality Assurance

We promise to provide high-quality cross-language communication services and will continually optimize our translation engines and algorithms to improve accuracy and naturalness. If you discover any translation issues while using the service, please let us know. We will correct and optimize them as soon as possible.

8. Anti-Discrimination Policy

We respect and welcome users of all cultural backgrounds, nationalities, genders, ages, religions, and sexual orientations. We pledge to strictly prohibit any form of discrimination in our product design and services, creating an equal and friendly environment for every user.

9. Intellectual Property Protection

We respect and protect intellectual property rights. We comply with relevant laws and regulations to ensure our products and services do not infringe on any third-party intellectual property. If you discover any infringement, please report it, and we will take measures to correct it promptly.

10. Ongoing Communication and Cooperation

We value our relationship with you and look forward to continuous communication and improvement to offer you better services. We welcome your valuable feedback and suggestions, and will earnestly listen and optimize our products and services to meet your needs.

Thank you for your support and trust in ChatX. We will do our best to provide high-quality cross-language communication services and create a bright future together!

Sincerely,

Best Regards!

The ChatX Team