ChatX Privacy Policy

Effective Date: January 1, 2023

Welcome to ChatX! We fully understand your concerns about personal information and privacy. This Privacy Policy clarifies how we collect, use, store, and protect your personal information. Please read it carefully before using ChatX services.

I. Information Collection

1. User Registration Information: When you register a ChatX account, we collect your username, password, and email address to provide our services.

2. Communication Data: To enable cross-platform, cross-language communication, we collect your chat records, files, images, etc. shared while using ChatX. We encrypt this data to ensure your privacy remains effectively protected.

3. Device and Log Data: To optimize the user experience, we collect device model, operating system version, IP address, browser type, and other such data, as well as logs generated during ChatX usage.

4. Location Information: With your consent, we collect your location to provide personalized recommendations and customized functionality.

II. Use of Information

1. Providing Services: We use your information to provide, maintain, and improve ChatX’s various features.

2. Product Optimization: We analyze user behavior and feedback to understand user needs and enhance product performance and user experience.

3. Customer Support: We use the information you provide to help resolve any issues you encounter while using ChatX.

4. Marketing: With your consent, we may use your contact information to send product updates, promotional activities, etc. You can opt out of these notifications at any time.

5. Legal Compliance: We may use your information in accordance with relevant laws or government requirements to protect our legal rights.

III. Information Storage and Security

1. Data Storage: We store your personal information in data centers compliant with local laws and regulations, taking all reasonable measures to secure data.

2. Data Encryption: We employ advanced encryption (e.g., AES-256) to encrypt your communication data, ensuring that even if data leaks, it cannot be easily read or cracked.

3. Access Control: We enforce strict permission management for our internal staff. Only authorized personnel can access your data, with all access logged and audited.

4. Security Audits: We regularly review and upgrade our security systems to maintain top-level data security standards.

IV. Information Sharing

We promise not to sell your personal information to any third party. Unless meeting the following conditions, we will not share your information with any third party:

1. With Your Consent: With your explicit consent, we may share your information with third parties.

2. Legal Requirements: If demanded by law, regulation, or government authority, we may share your information accordingly.

3. Partners: To provide certain features or services, we may share your information with partners. We will ensure they also comply with this Privacy Policy to protect your data.

4. Business Transfer: In the event of company reorganization, merger, or sale, your information may be transferred to relevant parties. In this case, the new owner will continue to abide by this Privacy Policy.

V. User Rights

1. Access, Correction, and Deletion: You have the right to access, correct, and delete your personal information. Please contact ChatX customer support to exercise these rights.

2. Data Viewing: You can view your chat logs and personal profile through our provided interface to inspect or copy data as needed.

3. Opt-out: You can opt out of our marketing messages at any time.

VI. Protection of Minors

ChatX is not intended for users under the age of 18. If you are a minor, please use our services with your legal guardian’s supervision. If we discover that minors have provided information without a guardian’s consent, we will delete such data as soon as possible.

VII. Policy Updates

We may periodically update this Privacy Policy. In case of major changes, we will notify you via website announcements or email. We recommend you regularly check this policy to stay informed of the latest content.

VIII. Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please feel free to contact the ChatX customer support team. We will do our utmost to assist you.

Additional Declarations

1. Data Retention and Deletion Statement: After you stop using ChatX, unless you request data deletion, ChatX will retain your personal data for a reasonable period for subsequent service or compliance needs.

3. 2. Third-party Integration Statement: To provide more functionalities, ChatX may integrate third-party services. We strictly review these services’ privacy policies to ensure they meet our standards.

3. 3. Cross-border Data Transfer Statement: Your personal information may be processed outside your home country/region. Regardless of where data is transferred, we take reasonable measures to ensure your data is secure.